Slowness in invitation delivery (SMS & email)

Incident Report for Surveypal

Resolved

The issue with invitation delivery delays has now been fixed and at the same time we have also improved delivery handling. During the time this issue was live, we experienced only couple of events where we saw longer than expected delivery times. We apologise for the inconvenience this issue may have caused.

Posted May 11, 2023 - 16:37 EEST

Identified

We have identified an issue in email and sms invitations that causes noticeable delays in their delivery. We are looking into solutions to mitigate this. We apologise for the inconvenience this causes!

Posted Mar 27, 2023 - 15:14 EEST

This incident affected: Survey invitations (SMS & emails).